Āpiha Whakauru | Admission and Enrolment Adviser

• Are you interested in a full-time, fixed-term role for 12 months?
• Have you got an eye for detail with excellent communication skills, written and verbal?
• Do you have experience in a customer service role with current knowledge of the University and entrance requirements?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting an Āpiha Whakauru - Admission and Enrolment Adviser to join our Student Operations team within Tītoko on a 12 month fixed-term basis. The role will be responsible for processing admission applications and supporting the enrolment process. The Āpiha Whakauru - Admission and Enrolment Adviser is an expert in University entry requirements, degree programmes and pathways for assigned portfolios.

Key Responsibilities: 

• Effective and efficient processing of applications, including collaborating with other teams across the University as required.
• Determine an applicant’s eligibility to the University and to their selected qualification.
• Make an admission decision or recommendation and ensure applicants who do not meeting the criteria are supported to find the appropriate pathway.
• Exercise judgement and initiative in the resolution of issues arising out of the application, admission and offer process.
• Build and maintain knowledge of the education systems of the University’s key markets and have the ability to research qualifications offered internationally.

Ō pūmanawa - About you

The ideal candidate will:

• Have previous experience in a customer service role, with current knowledge of the University and entrance requirements.
• Have experience in providing excellent customer service.
• Possess superior relationship building skills.
• Be highly organised and demonstrate an ability to work efficiently and collaboratively.
• Have an eye for detail and continuous improvement.
• Have excellent communication skills, written and verbal.
• Have the ability to express complex information in an accurate and concise form for a variety of audiences.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is fast-paced, likes sharing ideas, and working in a collaborative style. We offer you flexible working arrangements and exciting career pathways. This is a fantastic opportunity for someone who wants to be part of a new innovative student-focussed centre and work with a great team of people to enhance the student experience at Te Herenga Waka - Victoria University.

Role Description

Close Date for Vacancy:  01 May 2024. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa.

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Dan Napolitano (dan.napolitano@vuw.ac.nz). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form, please include the position title and reference number (Āpiha Whakauru | Admission and Enrolment Adviser, #1279).

Then, please combine your cover letter, CV and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the "CV/Resume" button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.